Privacy Policy

1. Introduction

Fire Exit Evacuation Map Generator ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, phone number, job title
• Facility Information: Floor plans, building layouts, safety equipment locations, business addresses
• Payment Information: Billing address, payment card details (processed securely by third-party payment processors)
• Communications: Emails, support requests, feedback you send us

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on Service, click patterns
• Security Data: Device fingerprints, login timestamps, session information (for security and fraud prevention)
• Cookies: Session cookies, authentication tokens, preference cookies

3. How We Use Your Information

We use collected information to:

• Provide and maintain the Service
• Process transactions and send related information
• Generate evacuation maps and safety documentation
• Send administrative communications (updates, security alerts)
• Respond to inquiries and provide customer support
• Improve and optimize the Service
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Service Providers: Third parties who perform services on our behalf (hosting, payment processing, analytics, email delivery)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, court order, or government request
• Protection of Rights: To protect our rights, privacy, safety, or property

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication with password hashing
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Intrusion detection and monitoring

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).

You may request deletion of your account and associated data by contacting us. Some data may be retained in backups for a limited period.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request transfer of your data
• Opt-Out: Opt out of marketing communications
• Restriction: Request restriction of processing

To exercise these rights, contact us at privacy@oshamap.com.

8. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information (we do not sell data)
• Right to access your personal information
• Right to equal service and price

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy.

10. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

11. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and authentication
• Remember your preferences
• Analyze usage patterns
• Improve the Service

You can control cookies through your browser settings. Disabling cookies may affect Service functionality.

12. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or prominent notice on the Service. Your continued use after changes constitutes acceptance of the updated policy.

14. Contact Us

For questions about this Privacy Policy or our data practices, contact us at:

Email: privacy@oshamap.com

Website: https://oshamap.com/contact